Counting Change & Loud Music – Jimmy John’s Rant
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In this rant, Larry takes on employee’s who can’t count change even though they run the cash register. It’s okay though, he’s on break. And the music is deafening, but corporate told them to have it that loud and they “can’t” turn it down! Thanks Jimmy John’s!
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I’m 61. I hate loud music, people who can’t count change, and companies that aren’t customer-focused. I’ve never been to a Jimmy-John’s. I call this rant a “dead horse” rant. You’re beating a dead horse to no effect. In the bigger scheme of things, you might focus on ranting about things which do make a difference. “What?”, you say. You’re smart, Larry. Figure it out. If I was ranting, today I’d rant about the Valedictorian in Texas (my state) whose graduation speech was about being an undocumented alien. And I’d include something in that rant about elected officials who don’t enforce our laws. But that’s just me.
Patrick -“If I was ranting today, I would rant about………….” You just did. And you added me in your rant as well. I rant about all types of things – I am on Fox News and Fox Business weekly ranting about much bigger things than counting change. So, there you go. And if you think that this rant is just about counting change and music, then you missed the point completely. It is a rant about parenting, education, society, as well as companies that don’t train their people and aren’t customer focused as you mentioned. It’s also about being will be speak up and try to change these things. People who say, as you have, that this is a dead horse have given up. I haven’t. All the best.
Did you send a message to corporate to complain?
Yes, I did. Their feedback page is not working on their website. Funny, huh? I sent this video to them via other means and they sent a rather snarky, insulting response.
Larry,
Your rant regarding Jimmy John’s is spot on! Thanks for calling them out on their lack of caring for the needs of their paying customers. Now, I’m going to give you a”mini-rant” of my own: the misuse of the apostrophe, which has grown exponentially over the last 10-15 years or so. The misuse is most often found when a noun is pluralized, which under most circumstances an apostrophe is not used. For example, the word “employee”, when pluralized is spelled “employees”, not “employee’s”…drives me crazy! Suggest your writer/editor review this link http://www.grammarbook.com/punctuation/apostro.asp.
Sincerely,
Scott Nelson
Chipotle is the same way. Loud Music. Cold Temperatures. Hard seating. Get the customer out as soon as possible.
I am absolutely gobsmacked on 2 counts. That the guy at the cash register couldn’t figure out the change (I thought the cash register displays how much to give?) and that management couldn’t / wouldn’t turn the volume of the music down. Maybe the volume of the music is what has caused both the manager and the cash register guy to have fried brain cells. It scares the bejeezus out of me that this is the standard of customer service we are to be subjected to in many businesses. Wow……just … wow! (smh)
I spoke about this very subject on my radio show just yesterday Larry. It was one of my “5 Deadly Sins of What NOT to Do If You Want MY Business”. #3 – Don’t Use Commonsense. It is just mind blowing the complete lack of common sense in today’s business world. And what is even sadder is these are the same people that think they deserve $15 + per hour. A similar thing happened to me once at a Jersey Mike’s Subs. The young man taking my order said I couldn’t get grilled onions on my sub. So I was kind enough to point out that the HUGE menu on the wall behind him stated very clearly that I could. After looking over his shoulder at the menu he then replies, I’m sorry but I don’t think we can do that.” Puzzled, I asked him why not? He replied, “because it’s a cold sub you’re ordering”. At this point my head was ready to explode, and sensing that he asked if I wanted to speak to his manager. When the young manager came over and asked what the issue was and I told him, he acted as if he had won the lottery. He said to me, “Of course we can sir!” with the biggest smile I’ve ever seen. He just used commonsense and why I remember all this is because it was an especially bad day for personal reasons, and all I wanted was a simple request for a cold roast beef sub with grilled onions added. And something as simple as getting that sub was enough to make a really bad day a little better. Because of that manager and his decision that day I now go out of my way to give him, and his location my business. Something as simple as grilled onions….
I think it’s fine to never go back to Jimmy John’s (personally, I think Subway beats them on the food – hot sandwiches are better than cold most generally & they are also cheaper). Hopefully, corporate hears of your experience but I agree with another poster who asked if you had contacted corporate about your experience with Jimmy John’s. They might want to know why they only had one customer during the time you were there.
Basic fundamentals of living. wow.. And that kid has NO curiosity… What a boring life he is having.
OM Gosh – LOL – your description is so funny … and true. I’ve had the same experience many times in regard to counting change… at various places. Really unbelievable! And the music – yep spot on. As a matter of fact I ask servers A LOT to turn down the music.. and it’s not just Jimmy Johns… it is wide range of places. However, I have had pretty good luck with asking them to turn it down, especially if restaurant is empty or only a few customers.